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PNB Metlife CaseStudy


This case study examines how e-learning specialists Chapter Vitamins delivered a customized Learning Management System to PNB Met-life  group. Our new cloud based platform, Chapter Vitamins, helps deliver personalized content and online training/assessments to corporate enterprises. PNB MetLife India Insurance Company Limited (PNB MetLife) is one of the leading life insurance companies in India present since 2001. PNB MetLife has as its shareholders MetLife International Holdings LLC (MIHL), Punjab National Bank Limited (PNB), Jammu & Kashmir Bank Limited (JKB), M. Pallonji and Company Private Limited and other private investors, MIHL and PNB being the majority shareholders. The company serves customers in over 7000 locations providing a range of health, life and retirement insurance products.

The Problem

Apart from the deployment and management of the complete learning management platform on cloud  we were also provided with the responsibility of conducting the online assessments. One of the major requirements PNB presented us with was when they conducted online assessments for over 4000 employees simultaneously pan India.

Due to such heavy traffic in such a short time-frame there was a risk of server responses getting delayed. Server being static could have also affected the performance of other cloud systems.
Results and Solution

As required we took the responsibility for facilitating smooth conduction of the assessment without any unexpected bugs or glitches. For conducting the same we allocated whole of our tech-team to the task and did continuous monitoring of all the cloud systems. 

This ensured a perfect integration between both the front and backend of the system and also in turn ensured complete system atomicity. Finally owing to the hard-work and dedication of our tech team we were able to manage the process smoothly without any major glitches. 

There many key learning from the whole process. We quickly learned that we need a server which is flexible and scalable as per user traffic requirements. This will ensure smooth access and uninterrupted atomicity throughout the cloud system. 

Hence we started using dynamic servers from thereon and now we have a completely dynamic cloud based system. This case apart from presenting us with technical opportunities also generated a feeling of confidence of handling big events/projects by our team. 

“The e-PathshalaApp has been a transformational experience for PNB MetLife Training with the help of which, the organization has been able to bring the entire sales force to a virtual classroom. It has increased the learning experience of the participants as it ensures just-in-time learning at the convenience of the learner which is also innovative and fun.”


L&D Head

PNB MetLife

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